Welcome to Wahl Japan

FREE SHIPPING on orders over ¥22000

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SHIPPING POLICY

配送ポリシー

配送ポリシー配送ポリシー

配送ポリシー配送ポリシー

Please note: we operate this site to serve our domestic professional, consumer, and animal end-users. Our distribution center is not equipped to satisfy large volume orders. We reserve the right to reject any order that appears to be intended for resale or export.

 

 ご注意：このサイトは、日本国内の理美容師免許を取得された理美容師専用(業務用)製品です。およびペットトリマーユーザーにサービスを提供するために運営しています。   ※転売目的または輸出目的と思われるご注文はお断りする権利を有します。

SHIPMENT PROCESSING TIMES

Processing times are separate from the shipping times you may see during check out. All orders are processed the same day if an order is received into our systems before noon (12:00 AEST). Processing time excludes weekends, public holidays, and Christmas/New Year’s Eve. 

DOMESTIC SHIPPING RATES AND ESTIMATES*

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping times: We ship all our products from our warehouse in Brisbane, QLD (AUS). For an estimated breakdown of our delivery expected transit times please see below. Please keep in mind, these dates are our best estimated delivery and actual delivery times are subject to change. 

*Please note: Expedited or two-day shipping does not included shipping on weekends or public holidays.

送料

ご注文合計額￥22000（税込）未満のご注文には送料￥1000（税抜）ご負担となります。

INTERNATIONAL SHIPPING

Currently, we only offer shipping to Australia and New Zealand. Please visit Wahl.com to locate our nearest office for shipping to your international location.

海外発送

日本国内のみの発送のみ承っております。

SHIPPING TO PO BOXES

Shipments will not be made to PO Boxes. We can only offer shipping to residential or commercial addresses.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. Current delays with the postal system have been noted, and this timeline is purely our best estimate.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at sales@wahl.com.au with your name and order number, and we will investigate it for you.

SHIPMENT TO MULTIPLE ADDRESSES

If you're shopping for several people at once and want to ship your various items to several addresses, you must place a separate order for each address. A single order cannot be shipped to multiple addresses. Applicable shipping fees apply to each order placed. Addresses can be saved for later.

複数の住所への発送

一度に数人分のお買い物をされ、様々な商品を複数のご住所へ発送される場合は、ご住所ごとに別々のご注文をいただく必要があります。一度のご注文で複数のご住所への発送はできません。各注文に適用される配送料がかかります。

RETURNS, REFUNDS & EXCHANGES

A summary of our return policy is below. Please visit our Return Policy page for additional, more detailed information.

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@wahl.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales@wahl.com.au.

返品、返金、交換

返品規定の概要は以下の通りです。その他、より詳細な情報については、返品規定のページをご覧ください。

万が一、ご注文の商品が何らかの形で破損して到着した場合は、ご注文番号と商品の状態を写した写真を添えて、 できるだけ早くonline@wahl.co.jpまでメールにてご連絡ください。

商品の返品につきまして、以下の各号の場合に限り受け付けるものとし、商品到着日より7日以内にご連絡いただいた場合に限り、返品もしくは交換をお受けいたします。
(プレゼントの場合はご購入者様への返金となります)

商品がお手元に届きましたら、直ちに不良箇所やお届け商品に違いがないかをご確認ください。
1. 商品が不良品であった場合
2. ご注文内容と異なる商品が到着した場合

なお、以下のいずれかに該当する場合は返品をお受けできません。
1. 商品到着後、7日以上経過した場合
2. 納品書を紛失した場合
3. 保証書が同封されている商品で、保証書を紛失した場合
4. 商品詳細ページ上に「返品対象外」の記載がある場合
5. 商品のパッケージを開封した場合(不良品・誤品配送の場合を除く)
6. 商品が使用済みの場合(不良品の場合を除く)
7. 商品到着後、お客様の責任により破損、汚れ、不備、その他のダメージが生じたと弊社が判断した場合
8. 返送時の商品(箱、商品の付属品を含みますが、これらに限りません)の状態がお届け時と比べて毀損、汚損、紛失等している場合
※ご返送いただいた商品を弊社で確認した結果、返品条件に該当しないと判断された場合は返品をお断りすることがございます。

 

DAMAGES

Wahl Clipper Corporation is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or sales@wahl.com.au. Please save all packaging material and damaged goods before filing a claim. 

RETURNS

Wahl accepts returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus all shipping costs.

In the event your order arrives damaged in any way, please email us as soon as possible at wahlproservice@wahlclipper.com with your order number and a photo of the product condition.

Wahl only accepts returns on products purchased from wahlpro.com. For purchases made through a retail store, marketplace, or other outlet, please return to the original place of purchase. Wahlpro.com refunds are issued to the original form of payment. The original shipping and handling will not be refunded. Please allow up to 30 days to receive your refund from the time we receive your return

EXCHANGES

Exchanges are not currently supported by our returns process. If you would like to exchange your current item for a different item, please follow the return process for the item you would like to return, and then create a new order for the item you would like in exchange. If you have questions, don’t hesitate to reach out. We are happy to help you find the right product for your needs!

Please note: We cannot accept a return (even within 30 days of purchase) in certain situations, including, but not limited to:

  • Products showing excessive wear and tear, or at the end of their intended lifespan.
  • Items damaged by misuse, alterations, improper care or accidents.
  • Items listed as final sale at the time of purchase.
  • Instances of abuse of the Wahl Return Policy.

The acceptance of a return is determined at the sole discretion of Wahl Clipper Corporation.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

Your refund will be issued in the same form as the original payment within 10 days of receiving your return order. We can only accept returns if the merchandise was directly purchased from wahlpro.com. At this time, we cannot process returns from retail stores and other online retailers.

*Please Note: The original shipping and handling will not be refunded. If you need assistance, please call customer service at 1.800.PRO.WAHL.

HOW DO I CHECK MY RETURN STATUS?

If you have a wahlpro.com account, you can check return status at My Account. Click on My Returns in the left panel. You will see a list of started and completed returns.

HOW DO I EXCHANGE MY ORDER?

Exchanges are not currently supported by our returns process. If you would like to exchange your current item for a different item, please follow the return process for the item you would like to return, and then create a new order for the item you would like in exchange.

ADDITIONAL QUESTIONS?

Please contact us using our contact form or visit our helpdesk answers to all your questions about our return process, orders, and all your favorite Wahl products.